Consumer Protection Act 1986 (COPRA)
1. To protect the interest of the consumer.
2. To protect consumer against unfair trade practices.
3. To set up consumer protection council at the central and state government. 4. To provide speedy and simple redressed to consumer disputes by giving relief and compensation to consumer. 5. To protect the rights of consumers such as:
a) The right to be protected against marketing of goods and services which are hazardous to life and property. b) The right to be informed about the quantity and quality and price of goods and services. c) The right to be assured and access to goods and services at competitive prices. d) Right to consumer education.
e) Right to be heard and be assured that consumer interest will receive due consideration at appropriate forums. f) Right to seek redressed against unfair trade practices or restrictive trade practices.
Consumer means any person who buys any goods for a consideration which has been paid or promised or partly paid or under any system of deferred payment. Thus consumer includes any user of goods other than the buyer himself. He doesn’t include a person who obtains the goods for resale or commercial papers.
2. Consumer Dispute:
It means a dispute, where the person against whom a complaint has been made, denies or disputes the allegation contained in the complaint. [Section 2(1) (e)].
It means any fault, imperfection or short coming in the quality, quantity or standard which is required to be maintained under any law for the time being in force under any contract whether expressed or implied in relation to any goods.
It means any fault, imperfection or short coming in the quality, quantity or standard which is required to be maintained under any law for the time being in force under any contract whether expressed or implied in relation to any services.
It means every kind of moveable property other than actionable claims of money and includes stock and shares, growing crops, grass and things attached to or forming a part of land which are agreed to be served before sale or under the contract of sale.
It means service of any description which is made available to potential users. It includes the provision of facilities like banking, financing, insurance, transport, supply of electrical and other energy, house construction, entertainment and other information. It excludes any services done free of charge or personal service.
Consumer Protection Council: (Sec 4 - 8)
There are two consumer protection council:
I. Central council
II. State council
I. Central Consumer Protection Council (Sec 4 - 6)
The central government by notification may form a council known as Central Council.
A council shall meet at least once in every year its place and time of meeting may be decided by the chairman.
The central councils object shall be to protect and promote different consumer rights. * The right to be protected against marketing of hazardous goods and services. * The right to be protected against unfair trade practices. * The right to get various goods and services at competitive prices. * The right to be redressed against unfair trade practices. * The right to consumer education.
State Consumer Protection Council (Sec 7 - 8)
The state government may also set up by notification a council known as State Council.
The council shall have State Minister in charge of consumer affair as a chairman and members nominated by the State Government.
It shall meet at least twice in every year. Its time and place of meeting is decided by the Chairman.
The object of the State Council is to promote and protect the consumer...
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