Complaint Letter

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Yimin Zhang
125 Hollington Cres.
Toronto, ON
L5K1E5
January 7th, 2013
Mr. Harold Holmes
Agent
Happy Holidays Travel Agency
65 Main St.
Hartford,CT
00718
Dear Mr. Holmes,
I would first like to thank you for organizing our recent trip to China on behalf of my entire family. We thoroughly enjoyed traveling around China and the activities you suggested were perfect for us. I do however feel the need to bring one unfortunate instance to your attention. The hotel you booked for us in Beijing, the China Crown Hotel, was a huge disappointment. Though listed in our itinerary as a four-star hotel, and described as being “recently renovated and within walking distance to the Forbidden City”, the establishment was neither. The China Crown was in no way a four-star establishment, and if renovations were recently carried out, our room was not included in them. The hotel itself was of a poor quality, and I have attached photographs of the dirt and mildew we were welcomed with in our room, and other areas of the building. We did request a different room from the front desk, and after being met with considerable resistance, were finally shown two other rooms that were actually worse than our own. As far as being within walking distance to the Forbidden City, though some may consider 6 miles to be a brisk walk, we certainly do not. I feel that a refund in the amount of $417.28, the cost of our three nights in the China Crown and Taxi fare to the Forbidden City, is fair compensation. Thank you for your kind and speedy attention to this matter. Sincerely,

Yimin Zhang
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