Complain to the Restaurant

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  • Topic: Food, Addison Road, 2009
  • Pages : 3 (609 words )
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  • Published : April 13, 2012
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The Manager
Spots
26 Addison Road
Marlow
Buckinghamshire
SS4 4HT

Dear sir/madam

I am writing to complain about the unacceptable treatment that my family and I received in your restaurant.
My family organized for us all to go to Spots for a birthday meal on 2 August 2009. A friend of ours had recommended it, so we were really looking forward to celebrate my birthday party in Spots. Unfortunately, the reality failed to live up to an expectations.

First of all, we had to wait for an hour before we were seated, although we had booked it in advance. The meal had been booked for 7.30 pm, but we did not actually sit down until 8.30 pm.

Furthermore, we decided to have a good time and we ordered two bottles of wine. Unfortunately, we had to send them both back because they were corked and the waiter did not replaced although it would be very kind of him.

To make matters worse, when our food arrived, we realised that it was quite undercooked and cold. When we explained this to the waiter he was completely ignoring us and we find it very rude and unhelpful.

Finally, I have decided to ask your company for a cash refund according to this negative experience, which I have mentioned in this letter. The meal cost a total of £375, which would have been a fair price if the food, wine and service had been satisfactory, but I just feel like the money, and the evening, has been wasted. I am requesting a full refund of the price I paid for the meal and wine which we did not receive.

Looking forward for your response
Yours faithfuly

Eva Rode

Florence Road 17

Bournemouth, BH5 1HG

5 August 2009

The Manager

Spots

26 Addison Road

Marlow

Buckinghamshire

SS4 4HT

Dear sir/madam – Sir/Madam

I am writing to complain about the unacceptable treatment that my family and I received in your restaurant.

My family organized for us all to go to Spots for a birthday meal on 2 August 2009. A friend of ours had...
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