Communication Skills

Topics: Communication, Writing, Nonverbal communication Pages: 45 (15378 words) Published: June 19, 2013
P.O. Box 342-01000 Thika Email: info@mku.ac.ke Web: www.mku.ac.ke

DEPARTMENT OF BUSINESS AND SOCIAL STUDIES

COURSE CODE: UCU 001 COURSE TITLE: COMMUNICATION SKILLS

Instructional manual for BBM – Distance Learning

MODULE AUTHOR: MRS. SUSAN KAJUJU LAIMARU

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TABLE OF CONTENT CHAPTER ONE................................................................................................................................. 4 1.0 INTRODUCTION TO COMMUNICATION ....................................................................... 4 1.1. DEFINITION OF COMMUNICATION............................................................................... 4 1.2. OBJECTIVES OF COMMUNICATION ............................................................................... 6 1.3. ELEMENTS OF COMMUNICATION ................................................................................. 7 1.4. COMMUNICATION CYCLE................................................................................................ 9 1.5. QUALITIES OF COMMUNICATION ............................................................................... 10 1. 6. BARRIERS TO COMMUNICATION................................................................................ 13 CHAPTER REVIEW QUESTION .............................................................................................. 15 CHAPTER TWO.............................................................................................................................. 16 ORAL COMMUNICATION......................................................................................................... 16 2.1 SPEECHES .............................................................................................................................. 16 2.2. MEETINGS............................................................................................................................. 18 2.3. DISCUSSION ......................................................................................................................... 20 2.4. INTERVIEWS ........................................................................................................................ 24 CHAPTER REVIEW QUESTIONS ............................................................................................ 26 CHAPTER THREE .......................................................................................................................... 27 WRITING SKILLS.......................................................................................................................... 27 3.1. ESSAY WRITING.................................................................................................................. 27 3.2. CORRESPONDENCE........................................................................................................... 28 3.2.1. BUSINESS LETTERS...................................................................................................... 28 3.2.2. MEMO ............................................................................................................................. 33 3.3. REPORTS................................................................................................................................ 34 3.4. SUMMARY WRITING ......................................................................................................... 38 3.5. READING .............................................................................................................................. 41 CHAPTER REVIEW QUESTIONS ............................................................................................ 42 CHAPTER FOUR ............................................................................................................................ 43 VISUAL COMMUNICATION..................................................................................................... 43 4.1. CHARTS...
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