Communication

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  • Topic: Ear, Auditory system, Hearing
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Tuesday, February 5, 2013Communication Notes

Chapter 3 – Hearing vs. Listening

• Hearing- the ear’s physical response of sound waves.

o Hearing uses 1 of the 5 senses

• Listening- the brain’s response and interpretation of surrounding stimuli

o The best speakers are the best listeners

o Listening uses all of the 5 senses

• Five Basic parts of the ear:

o Outer Ear- the fleshy part of the ear that is comprised of the Pinna and external ear canal

▪ Pinna- sound waves are collected between your middle and inner ear

o Middle Ear- the portion of the ear between the canal and the cochlea

o Inner Ear – the part of the ear were mechanical vibrations occur

o Cochlea – a snail-shaped structure made of bone, where chemicals are released from tiny hair cells

• Two Nerve Systems

o Vestibular nerve- balance signal

o Auditory nerve – the nerve system responsible for sound signals

• Six Steps to the Listening Process

1. Presence of Stimuli

2. Psychological reception of Stimuli

3. Mental Focus on Stimuli

4. Recognition and Discrimination of Stimuli

5. File or index Stimuli

6. The Appreciation of Stimuli

• Psychological noise – noise that happens internally that hinders you from completely listening to the message

• Active vs. Passive Listening:

• Active Listening – when a listener is fully engaged in the listening process, and the message being sent is recognized and received

• Passive Listening- when a listener is hearing the message, but is not fully engage in the message

• Different Context of Listening:

1. Discriminative Listening – occurs when you’re trying to identify differences in sound

2. Comprehension Listening – listening you engage in when you’re trying to understand the message being sent to us

3. Biased Listening – when you listen to hear what you want to hear

4. Critical Listening – when you’re listening in order to evaluate something

5. Appreciative Listening – listening that occurs only to satisfy your own means

6. Sympathetic Listening – listening that occurs when you generally care about someone or something

7. Empathetic Listening - when you try and understand someone’s feeling, and put yourself in that person’s place

8. Dialogic Listening – when we engage another person in conversation and exchange thoughts and ideas

Chapter 4 – Interpersonal Communication

• Interpersonal Communication – the exchange of messages to create meaning between at least two people; ex. dyadic & small group

o Dyadic communication – communication that occurs between two people, or a dyad

o They are marked by Interdependence; when two people rely on one another for personal or professional use.

o Uniqueness – signifies a special quality about that relationship Ex. mother and father’s relationship

• Three distinct types of relationships you can engage in:

1. Complementary relationship – when one person brings something to the relationship that the other person lacks

2. Symmetrical relationship – when both people in the relationship share the same qualities, which make them so much alike

3. Self-disclosure- relationships that are shallow; when you reveal things about yourself that people may not know

• Four essential dimensions

1. Investment – time and effort spent in a relationship; getting to know

2. Commitment – the choice to continue or pursue a relationship

3. Trust – when members of the relationship can rely on each other; domino effect

4. Comfort with relational dialectics – opposition that exists within the relationship that can lead to...
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