Communication

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Exam #3 Review
Chapter 8:
- Self- disclosure (p.173): is the revelation of information about ourselves that others are unlikely to discover on their own (our hops, fears, feelings, thoughts, and experiences) -Johari Window: (p.174)

- Disclosure and closeness: (p.175)
+ Disclosure: are more frequent early in relationships
Reciprocity is important ----- Fosters trust and comfort
+ Closeness: when closeness declines, so do disclosures
- Communication Highlight (p.178)
- Defensive or supportive climates (p.179)
1) Evaluation: judgments, value terms ---- “You” language “ This report is poorly done”
Description: describe behavior without judgment ---- “I” language “This report doesn’t include background information”
2) Certainty: absolute, dogmatic ---- ethnocentrism
“You’re making a big mistake by purchasing that boat” Provisionalism: tentativeness ---- open to other points of view “Perhaps you should look a little more before you settle for a boat that expensive” 3) Strategy: pre-panned goal, hidden agenda --- manipulation “Remember when I helped you with your math last term?”

Spontaneity: open, honest, uncontrived
“I really need your help with this computer glitch”
4) Control: dominance
“ If you come home late again, you’re grounded”
Problem orientation: find answers that satisfy everyone
“Is there anything you can do differently so that you get home one time?” 5) Neutrality: lack of concern --- detached, withdrawn
“ I don’t care what your problems are, get this job done by the end of the day” Empathy: involved --- seeks understanding
“ What difficulties would you encounter if you tried to complete this job today?” 6) Siperiority: “one up” attitude
“ Eat everything on your plate because I’m the mom and I say so” Equality: respect --- equivalent status
“Perhaps we have a problem here; can we work it out?”
- Conflict (p.184): Conflict exits when people who depend on each other have different views, interests, or goals and perceive their differences as incompatible + Overt: people express differences in a straightforward manner +Covert: partners deny or camouflage disagreement or anger and express it indirectly Four components of conflict (p.185):

+ Conflicts of interest: These are the seemingly incompatible opinions, view- points, goals, or interests that the conflict addresses
+ Conflict of orientations: These include attitudes toward conflict, whether people think conflict is healthy, how people are characteristically inclined to regard conflict (win- win, win – lose, lose- lose)

+ Conflict responses: These are each person’s overt behavioral responses to conflict, methods of addressing conflict, and conflict strategies, which may sustain, escalate, defuse, or resolve conflict

+Conflict outcomes: Included as outcomes are whether and how the conflict of interest is resolved, how mutual the process is, and how the conflict process affects emotional closeness in a relationship Creating/ sustaining healthy climates (p. 187)

Chapter 9:
Relationship rules (p.201):
Rules guide how partners interact
- Constitutive rules
* the meaning of various types of communication
- Regulative rules
* specify when and with whom to engage in various kinds of communication

Relational dialectics (p.203):
Opposing and continual tensions that are normal in personal relationships * autonomy/connection
* novelty/predictability
* openness/closedness

Stages of friendship (p. 206):
* Role-limited interaction
* Friendly relations
* Movement toward friendship
* Nascent friendship
* Stabilized friendship
* Waning friendship

Stages of romantic relationships (p.208):
* Independence
* Invitational communication
* Explorational communication
* Intensifying communication
* Revising communication
* Commitment

Cycle of abuse (p.219):

Chapter 10:
Groups and teams (p. 226):
-Group: Three or more people who...
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