Chapter 3 Bec Case Study Answers

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Assignment #3 – Marked by Quiz 3 Feb. 16, 2005

Reading: Chapter 3

Assigned Questions from Text: BEC Case Study pp 113-117

Answer all of the questions about BEC:

Broadway Entertainment Co., Inc. Case Questions

1.The System Service Request (SSR) submitted by Carrie Douglass (BEC Figure 3-2) has not been reviewed by Professor Tann. If you were Professor Tann, would you ask for any changes to the request as submitted? If so, what changes, and if no changes, why? Remember, an SSR is a call for a preliminary study, not a thorough problem statement.

I would not ask for any changes, because the SSR describes the problem that Carrie would like to solve and describes the system that she envisions that will solve the problem. The service request is very clear and concise about what is expected from the student project team’s analysis of the proposed system. Other information the students need to start on the project can be discovered from an initial meeting with Carrie.

2.If you were a student in Professor Tann’s class, would you want to work on this project? Why or why not?

I would want to work on this project because it would be a good opportunity to develop my systems analysis and design skills. A student working on this team would be able to experience the initiating, planning, executing, and closing down of a project. It appears that the team will have considerable choice in how to conduct the project. The project has low risk and deals with a hot area for information systems. On the other hand, this project will likely not lead to a permanent job after graduation and the client is rather inexperienced.

3.If you were a member of BEC’s steering committee, what action would you recommend for this project request? Justify your answer.

If I were a member of BEC’s steering committee, I would recommend that this SSR be approved, because this project will help support BEC’s Blueprint for the Decade. The proposed information system will help serve customers and will be an innovative use of technology as outlined in BEC’s mission statement and objectives. Conducting the project at one store is also low risk. One concern is the potential security risks.

4.If you were assigned to a team of students responsible for this project, identify a preliminary list of tangible and intangible costs you think would occur for this project and ultimately for the system. At this point, no tangible benefits have been computed, so all potential benefits are intangible. What intangible benefits do you anticipate for this system?

One time tangible costs include hardware, labor costs to develop and maintain the system, costs for software tools to develop the system, costs for Internet connection, costs to promote the system to customers, and labor costs for training users of the system. Recurring costs include hardware maintenance, depreciation of hardware, upgrades, training new employees, space in the store, and Internet connection charges. An intangible cost would be the disruption of the stores during installation of the new system. The intangible benefits include increased customer satisfaction, flexibility, improved management planning, savings in employee time, increased sales/rentals due to improved customer service, and better selection of products in stores.

5.What do you consider to be the risks of the project as you currently understand it? Is this a low-, medium-, or high-risk project? Justify your answer. From your position as a member of a student team conducting this project, would you have any particular risks? From the position of Carrie Douglass, what risks does she have given that a team of students is conducting this project?

Assuming that this system will be developed using a technology that BEC’s IT department is familiar with, the technological risks should be relatively low (but, BEC does not have Web...
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