Chapter 2 – Trends in Hrm

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Internal Labor Force - An organization’s workers (its employees and the people who have contracts to work at the organization).

External Labor Market - Individuals who are actively seeking employment.

High-Performance Work Systems - Organizations that have the best possible fit between their social system (people and how they interact) and technical system (equipment and processes).

Knowledge Workers - Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession.

Employee Empowerment - Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service.

Teamwork - The assignment of work to groups of employees with various skills who interact to assemble a product or provide a service.

Total Quality Management (TQM) - A companywide effort to continually improve the ways people, machines, and systems accomplish work.

Reengineering - A complete review of the organization’s critical work processes to make them more efficient and able to deliver higher quality.

Outsourcing - The practice of having another company (a vendor, third-party provider, or consultant) provide services.

Offshoring - Moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available.

Expatriates - Employees who take assignments in other countries.

Human Resource Information System (HRIS) - A computer system used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization’s human resources.

Electronic Human Resource Management (e-HRM) - The processing and transmission of digitized HR information, especially using computer networking and the Internet.

Self-Service - System in which employees have online access to information about HRissues and go online to enroll themselves...
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