Case Study Chapter 3

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This case talked about the difference a good personality could make in being an effective manager. In the case Wallace was a manager whom had a horrible personality. Apparently self centered he found a way to blame every problem on someone or something else other than himself. When trying to improve Wallace's success boss a former store manager, Sutterwhite observed his interactions with customers and decided to inform him of the things she observed and put fire under his butt by saying that he has three months to improve of he will be replaced. 1. What type of personality characteristics should you expect to find in a successful store manager? Why are each important to the manager's success? Compare them to the personality traits exhibited by Wallace. ·Emotional Intelligence is a personality characteristic that is expected to be found in a successful store manager. "In a growing number of successful firms, managers now are being trained to help their people develop these basic emotional and social (EI) competencies. In particular these include : self-awareness, self-regulation, motivation, empathy, and social skills" (108). Each are important because naturally personalities are "shaped with a focus of values not vital to success in the workplace. They put highest emphasis on the tools and techniques needed to do their jobs, but they overlook the importance of building strog social skills" (108). Self-awareness- instead of acknowledging his part in the declining sales Wallace pinpointed everything else that could be apart of the problem. Self-regulation- Wallace is more of a his way or the highway type person and disregards the feelings of others. Motivation- I assume he was a tad motivated otherwise he wouldn't try to keep his job. Empathy- Instead of listening to the customer's complaint he chose to blame her for the malfunctions of the merI would . Social skills- Wallace's social skills sucked. He failed to acknowledge the feelings of his employees causing...
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