Cache Level 2 - Unit Shc 23

Topics: Communication, Nonviolent Communication, Nonverbal communication Pages: 2 (387 words) Published: October 7, 2012
Assessment Task

SHC 21
Introduction to Communication in health, social care or children’s and young people’s settings

1.1 Identify the different reasons why people communicate:

1.2 Explain how effective communication affects all aspects of your work:

In our role as an early years practitioners we need to communicate with people all the time. First and foremost are the children we are supporting, but there are also their parents and guardians, who are likely to be involved in the support plan. We will also have to communicate with colleagues and other professional’s Effective communication will make your relationship better with all the stake holders involved in the following ways:

1. If we communicate effectively, children will develop trust in us and will feel comfortable communicating and engaging with us during the course of learning.

2. Their parents, on the other hand, will feel that we value their children and will be able to coordinate with us effectively to help in the learning and development process.

3. Lastly effective communication will develop us as a professional and create a positive working environment for the entire team.

1.3 Explain why it is important to observe individual’s reactions, when communicating with them?
Communication is a two-way process called an interaction, and it is important that we observe an individual’s reaction while communicating, so that any problems can be identified and dealt with. In order to be effective in providing care and support, we must learn to be a good communicator and understand communication is about much more than just talking to people. People communicate through facial expressions, body language, dress, gestures etc.

We need to recognise what is being communicated to us and be able to communicate with others without always having to use words. It is not only the expression on people’s faces that tells us about how they feel, but also the way they...
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