Business Studies- Recruitment and Selection Process

Topics: Problem solving, Management, Assistant Pages: 3 (683 words) Published: November 1, 2012
My business is a large florist, in a big city. I always have a lot of orders so I need more help within the shop; I also need some floor managers as I am away in my other shop 40% of the time. I need between 6-8 members of staff 6 full times and 2 part times as there will already be a number of staff there I only need a handful more.

Job Roles;
Floor assistants-
I need 4 floor assistants to do the following general day to day task; * cleaning up,
* seeing to the customers,
* dealing with problems
* Sorting out the stock
Qualifications needed to fulfil this vacancy;
* You will be taught these on a course.

* BTEC First Certificate/Diploma in Retail

* NVQ levels 1 and 2 in Retail Skills

* NVQ Level 3 in Retail

* NVQ levels 2 and 3 in Sales

* NVQ levels 2 and 3 in Customer Service.

The experience needed;
* Handling cash
* Working with customers
* Dealing with problems
* Communicating with other people
Assistant manager;
* Generally assisting the manager on a daily basis
* Supervises employees
* Report activities to the manager daily.
* Complete daily reports
* Schedule employees
The Qualifications needed to fulfil this vacancy are;
* You will be taught these on a course.
The experience needed;
* In a floristry environment.
* Shown mastery in that position before being promoted
* Have experience with working with more than 6 employees * Handling awkward situations between employees
* Can take orders.
* Know how to give orders.
* Not shy

General Manager;
* Makes sure that the employees are safe
* Hiring, firing employees
* Managing profit and losses
* Facility management
* Health and safety
* Safety and security
* Banking
* Loss prevention
* Staff learning and development
* Problem solving, sorting certain circumstances
* Product management

Qualifications needed;
* Grade c or above at...
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