Business Administration Study Guide

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Chapter 11
Managing Human Resources
 
 

True / False Questions
 
1. (p. 322) Managing the quantity and quality of employees is not an important managerial function. 
FALSE  

AACSB: Reflective Thinking
Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 1
  2. (p. 323) Work by management theorists such as Herzberg has helped managers to better understand human relations. 
TRUE  


AACSB: Reflective Thinking
Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 1
  3. (p. 323) The planning function of human resources management includes determining the status of current personnel when planning human resource needs for the future. 
TRUE  


AACSB: Reflective Thinking
Bloom's Taxonomy: Comprehension
Difficulty: Medium
Learning Objective: 1
 

4. (p. 323) A job description is a written description of the qualifications necessary for a specific job. 
FALSE  

AACSB: Reflective Thinking
Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 1
  5. (p. 323) Job analysis is a systematic procedure to determine the relative worth of various jobs. 
FALSE  


AACSB: Reflective Thinking
Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 1
   

Multiple Choice Questions
 
6. (p. 323) In some companies, the department that handles the human resources management function is still called by this name: 
A. finance.
B. marketing.
C. budgeting.
D. personnel.
E. sales.  

AACSB: Reflective Thinking
Bloom's Taxonomy: Knowledge
Difficulty: Medium
Learning Objective: 1
 

7. (p. 323) All of the following are activities performed by human resources managers except 
A. planning.
B. recruiting.
C. selling.
D. training.
E. compensating.  

AACSB: Reflective Thinking
Bloom's Taxonomy: Knowledge
Difficulty: Medium
Learning Objective: 1
  8. (p. 323) A human resources manager deciding how many positions an organization will need is engaging in which of the following activities? 
A. Recruiting
B. Planning
C. Training
D. Selling
E. Compensating  


AACSB: Reflective Thinking
Bloom's Taxonomy: Comprehension
Difficulty: Medium
Learning Objective: 1
  9. (p. 323) The planning of human resources includes all of the following except 
A. determining how many employees and what skills the organization needs.
B. forecasting how many employees the organization needs to hire and what qualifications they must have.
C. forecasting the supply of people in the work force who will have the necessary qualifications to meet the firm's needs.
D. considering the status of current personnel.
E. appraising performance.  


AACSB: Reflective Thinking
Bloom's Taxonomy: Comprehension
Difficulty: Medium
Learning Objective: 1
 

10. (p. 323) Determining, through observation and study, the specific tasks that comprise a job and the knowledge, skills, and abilities necessary to perform it is called 
A. job description.
B. job specification.
C. job design.
D. job analysis.
E. job designation.  


AACSB: Reflective Thinking
Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 1
  11. (p. 323) The document that contains an overview of a job's title, tasks, relationships with other jobs, physical and mental skills required, duties and responsibilities is referred to as a job 
A. evaluation.
B. analysis.
C. description.
D. policy.
E. procedure.  


AACSB: Reflective Thinking
Bloom's Taxonomy: Knowledge
Difficulty: Medium
Learning Objective: 1
  12. (p. 323) The qualifications required for a job are spelled out in a job 
A. evaluation.
B. specification.
C. analysis.
D. description.
E. assessment.  


AACSB: Reflective Thinking
Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning Objective: 1
   

Essay Questions
 

13. (p. 323) What is human resources management? 
Human resources management is the process of determining an organization's human resource needs and acquiring, developing, and compensating people to fill them.  

AACSB: Reflective Thinking
Bloom's Taxonomy: Knowledge
Difficulty: Easy
Learning...
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