2203 Ruffin Rd
Richmond, VA 23234
May 12, 2009
Dear Ms. Paula Loveday:
Subject: To receive credit back for Returned Sample Products
On February 5, 2009, I placed a telephone order for the following items: * Insulated lunch sack
* AM-FM travel radio
* Square-ended barrel bag with fanny pack
* Deluxe canvas attaché’ case
* Two colors of garment-dyed sweatshirts
The above items were supposed to be free and I thought it was rather odd that your company asked for my company’s MasterCard credit number. It was my understanding that we were only billed if the samples were kept. When the items arrived, I was not pleased and I returned the items on February 11, 2009 (I have a postal receipt for proof). When I received my March credit statement, I was surprised to learn that we were charged $229.13 for the returned sample items.
In my efforts to resolve this issue, I spoke to Rachel who assured me that a credit will be made on my next statement. However, my April statement showed no credit. I called again and received a similar promise. It is now May and no credit has been made. I am sending you a copy of my receipt and a copy of the charges from my MasterCard ending in 7143. Upon receiving this information I am asking you to please credit back $229.13 to the MasterCard within thirty days of receiving this letter. If further steps aren’t taken, I will have no choice but to seek legal action. If you have any questions or concerns please contact me at 804-745-2444 ext 213 and/or email at email@example.com.
Vice President of Breakaway Travel Services