Bcom 275 Exam Study Guide

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BCOM/275 Sample Final Examination

This Sample Examination represents the Final Examination that students complete in Week Five. As in the following Sample Examination, the Final Examination includes questions that assess the course objectives. Both the Sample Examination and the Final Examination include five questions per course objective.

Refer to the questions in the following Sample Examination to represent the type of questions in the Final Examination. Refer to the weekly readings and content outlines for each week as study references for the Final Examination.

Week One: The Communication Process

Objective: Explain the steps in the communication process.

1.The goal of effective communication is
a. providing feedback
b. achieving shared understanding
c. sending and receiving messages
d. influencing others

2. Which step in the communication process requires you to track action items? a. Analyze the audience
b. Identify key points
c. Identify need and purpose
d. Feedback/Follow-Up

3. If a person is trying to anticipate the response someone may have to his or her message, he or she should pay close attention to this step in the communication process: a. Identify need and purpose.

b. Identify key points.
c. Validate reception and comprehension.
d. Analyze the audience.

4.This type of noise occurs when you do not understand the speaker’s words or gestures: a. Semantic
b. External
c. Internal
d. Miscommunication

5.The process of changing symbols into thoughts is called
a. sending
b. decoding
c. encoding
d. channeling

Objective: Describe the roles of listening and responding in the communication process.

6.When your response is designed to reassure, pacify, or comfort, you are using this type of response. a. Evaluating
b. Supporting
c. Interpreting
d. Questioning

7. The combination of physical and mental presence is frequently referred to as a. hearing
b. listening
c. attending
d. feedback

8. “She probably did that because she was angry” is an example of this type of response. a. Supporting
b. Evaluating
c. Questioning
d. Interpreting

9.What percentage of a person’s waking day is spent communicating interpersonally? a. 50
b. 70
c. 35
d. 25

10. In which type of response do you judge or try to solve the sender’s problem? a. Supporting
b. Questioning
c. Interpreting
d. Evaluating

Week Two: Critical Thinking Applied to Effective Communication

Objective: Analyze the validity, credibility, and reliability of data.

11. Which of the following would you deem the most reliable source of information on this subject: Is Lipitor® an effective medication for lowering cholesterol? a. Consumer Reports
b. Pfizer, the manufacturer of Lipitor®
c. The U.S. Food and Drug Administration
d. AstraZeneca, the manufacturer of Crestor®

12. You are considering purchasing a new vehicle. Which of the following sources would be the most reliable? a. Salesperson from the car dealership
b. A nonprofit consumer review
c. The manufacturer’s information on the vehicle
d. A friend who owned the same model vehicle

13. Which of the following is an effective indicator of a person’s being a reliable source of information? a. Reputation
b. Status
c. Popularity
d. Experience

14. When a source has a preference or leanings either for or against a particular subject, this is referred to as a. association
b. reliability
c. bias
d. plausibility

15. Look at the source when evaluating a claim. A person who stands to gain from the belief in a particular claim is called a. a disinterested party
b. a credible source
c. an interested party
d. a plausible source

Objective: Evaluate arguments for validity.

16. Consider the following statement: “I think global warming is a farce. After all, most people think winters are getting colder, if anything. How could that...
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