October 25, 2010
AC298 – Final Project
Professor: Kimberly Riley
In going through some of things regarding buying the business I think Mike should make sure that the coffee shop is up to code. He should talk to officials about required standards, for running a coffee shop, licenses; the different laws for having the shop in Sunnydale, Illinois, all of will be needed and will help to keep the restaurant running properly inside and out. It is also important that he reviews each file for all employees making sure all documents that are needed for hire are there, reading through and seeing the difference in their duties and the performance prior to him buying the shop and respond accordingly and whatever decisions he makes with each one or if hiring new document all that is done to cover himself within the law. Going through the business files and reading the comments given by customers is important for this will help to give him proper information on what is liked and dislike about the coffee shop and making a plan to change things or get new things to keep them satisfied and coming back, for ex: as accepting credit cards for payments as well as cash. Going more into the business files checking on the finances and accounting is important to be sure all is accounted for, profits are being make and what the next plan would be according to what is found. This will also help in what they are spending for supplies and necessities and where he can save money and use it for other things needed, also go over the income part to see where they can change prices and get better ideas compare the coffee shop to the competitors place and prices. Also make sure all appliances are up to date and properly handle according to code. After reviewing all of these things an going forward making a proper business plan and procedures of moving forward will give Mike a properly ran business with happy customers coming in and employees glad to keep it running and making profits.
In reviewing some of the personnel files on the employees it seems you will have to definitely put together a company/employee/personnel manual. This will help with the government regulations for the State in which the coffee shop is in and it will also spell out what the Company will expect of the employees and what they expect in terms of benefits and other topics related to employment. (The Complete Idiot’s Guide to Starting Your Own Business, page 203). Be sure that when creating this manual you have included all the necessary rules that you want and intend to enforce, (no drinking on the job, no smoking in the workplace, excessive tardiness, or absenteeism, no sexual harassment, no discrimination in the workplace, no stealing and all other rules that will be enforced, then have a meeting with the current employees and any new employee to review before getting started and have them each sign it to keep in their personnel files. This will let them know that you intend to enforce these rules and if not followed the consequences could be termination.
First thing I would do is create a business plan, Mike is considered the Strategic Manager for the coffee shop and he will need to create a plan, organize it, lead it and control the outcome of all that will happen within the business. He will need to focus on the long term goals of the shop and once he has these can move forward in communicating with the employees. He will then need to meet with each of the employees individually to go over their files, be sure to update them with all proper paperwork and they are legal to work. When discussing things with them do not bring up personal topics: marital status, race, religion, etc. for this would be a violation and is not...